Shipping policy

Shipping Policy

Last updated: September 20, 2026

Thank you for shopping with My Store. Below you'll find all the information you need about our shipping process.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.

2. Shipping Times

We aim to deliver all orders within 15–20 business days from the date of shipment. Please note that delivery times are estimates and may vary depending on your location, customs clearance, and carrier delays.

3. Shipping Destinations

We ship internationally to all destinations available at checkout. Some remote areas may require additional delivery time.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order weight. Free shipping promotions may be available — check our website for current offers.

5. Customs and Import Duties

International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees. Please check with your local customs office for more information before placing your order.

Please note: Fragrances may be subject to specific shipping restrictions in some countries due to their alcohol content. We will notify you if your order cannot be shipped to your destination.

6. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this number to monitor your shipment's progress through our carrier's website.

7. Lost or Delayed Packages

If your package has not arrived within 25 business days of shipment, please contact us and we will investigate the issue with our shipping carrier. My Store is not responsible for delays caused by customs or circumstances beyond our control.

8. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items and packaging. We will arrange a replacement or refund as appropriate.

9. Contact Us

For any shipping-related questions, please reach out to us at: [Your email address]